carrick updates
We’re excited to share a new name and a new chapter for our company.
Better care starts with Carrick
Seamless patient communication via phone, text, and AI
Carrick brings patient texts, calls, voicemails, AI assistance, and more together in one shared space. Now your healthcare team can improve patient engagement, reduce no-shows, and reserve resources for the conversations that matter most.
Relieve admin burden & boost patient satisfaction scores with:
- HIPAA/PIPEDA/PHIPA-compliant two-way texting
- Two-way calling suite with smart voicemail
- Unified inbox for every patient conversation
- AI agents, broadcasts, forms, translation & more
Partnering with top healthcare organizations throughout North America
Finally bring together all your patient touchpoints
From first call to final follow-up
The front desk phone is where patient comms happen — and it’s also the biggest source of stress for busy healthcare organizations.
Calls go unanswered, voicemails pile up unheard, and follow-ups are fractured or incomplete. As a result, operational efficiency suffers, valuable healthcare resources are wasted, and satisfaction scores decline.
Carrick integrates texts, calls, voicemail, and guardrailed AI assistance in one place so:
- Patients can coordinate care right from their texts — no apps or logins necessary
- Admins spend less time on busywork and more time where it matters
- Response rates increase and no-shows decrease
How it works
Connect patients, providers, and platforms in a single thread
Carrick centers the patient conversation so care stays in context
Better care starts with Carrick
“This small pilot quickly evolved into a multi-site initiative that has enhanced the patient experience, reduced no-show rates, and improved workflow efficiency and satisfaction for our front-line clerical teams. Carrick has been an exceptional partner and has become integral to how we engage with patients across nearly all of our primary healthcare sites.”
Megan Carey
Director (Interim) of Primary Healthcare, NL Health Services
Customized care pathways that fit your organization, not the other way around
Unlike other patient communication platforms, Carrick is always customized to your healthcare organization’s needs. Here’s how it works:
- 1
Our team works with yours to choose the right combination of features. (No one-size-fits-all product here.)
- Just want to send more targeted emails and SMS? We’ve got you.
- Aiming to create entire patient journeys covering multiple channels? No problem.
- 2
We complete your concierge setup in weeks, not months.
Don't worry about team resistance to adoption. In cases where the decision to use Carrick comes from above, clinical teams are surprised by how much they love it.
- 3
We use your team’s feedback to tweak your workflows till they fit like a (disposable vinyl) glove.
This is a partnership, not a transaction. We don't disappear after onboarding you.
Should you ever need a hand, we’re just a text away. After all, shouldn’t your communications platform be easy to contact?
Get better outcomes with higher patient engagement
See why healthcare organizations all over North America are using Carrick
“Carrick has proved to be extremely valuable, significantly reducing the time staff spend calling patients and chasing voice mails. We are now engaging proactively with the population in very new and innovative ways, reducing no-shows, and improving access to screening.”
Greg Doyle
Provincial Manager, Population Cancer Screening and Registries, NLHS
All data stays secure & compliant with HIPAA/PHIPA/PIPEDA
Our compliant platform ensures full privacy and security for all communications. Patient information stays protected, and so does your staff.
- Easy texting and calling interface with enterprise-grade security
- 100% HIPAA-compliant data protection
- Send secure patient messages without exposing personal phone numbers
Why Carrick?
Carrick originally started as TxtSquad. As we expanded beyond texting, we needed a new name that represented the two sides we connect. Patient and provider. Care and context. Us and you.
We chose the Carrick bend: a knot known for its strength, flexibility, and symmetry.
Healthcare communication FAQs
Do I have to obtain consent from my patients before texting them?
Yes, absolutely! There are strict regulations and protocols surrounding texting, and you want to make sure you don’t violate any of them.
There are a few ways you can go about getting patient consent:
- Have patients text you first.
- Advertise your new texting number around your clinic and in other, existing communication channels with your patients.
- Add a section to your routine paperwork to collect consent. Patient intake forms are a great place to start.
- You can also check with each patient at their next appointment.
Also make sure that patients know how to opt out of receiving text messages. With Carrick, texting “STOP” to your number will automatically opt patients out. Your first message to patients should include simple opt-out directions: “Text STOP to opt-out” will do the trick.
Does Carrick integrate with my EMR?
There are many EMR systems out there, some easier to integrate with than others. At the minimum, we offer an easy way to import all of your patient contact information from your EMR into Carrick. This is the quickest way to get up and running texting your patients.
We’re always working on our integrations, adding more and more EMRs, so if you have a particular system you want to integrate, let us know and we’ll do our best to make it happen!
What are HIPAA and PIPEDA?
HIPAA is a federal law in the United States that sets standards for protecting the privacy and security of protected health information (PHI). PIPEDA is a federal privacy law that applies to organizations engaged in commercial activities across Canada, including healthcare providers. It sets out the rules organizations must follow when collecting, using, and disclosing personal information in the course of commercial activities.
Carrick ensures compliance with HIPAA and PIPEDA by implementing industry-standard encryption techniques to protect patient information and adhere to the regulations.
What is PHI and what am I allowed to text my patients about?
You should be careful about how much protected health information (PHI) you share over text. Your patients will probably be eager to tell you all about what ails them, but that doesn’t mean you should be giving detailed diagnoses over SMS. PHI should always be kept to a minimum. Leave the details to your in-person appointments.
Do say: “Hi Bob, don’t forget your appointment tomorrow at 2PM!” Don’t say: “Hi Bob, your appointment with your cardiologist, Dr. Smith, regarding your high blood pressure is tomorrow at 2PM”.
And don’t worry: Carrick comes pre-filled with customizable templates that help you stay compliant.
Our blog
Read the Carrick Health Blog
patient engagement
Why and how to promote your new healthcare text messaging service
ai and automation
Agentic AI is transforming healthcare communication by replacing fragmented, app-based systems with intelligent text and voice agents that offer faster, easier access to care—without downloads, logins, or learning curves. This shift marks a broader industry trend toward moving beyond traditional apps and into a more seamless, AI-powered future.
Lower barriers to care with Carrick
Meet patients where they are with a unified care experience